A. Introduction

1. We respect your privacy and are committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
2. By using this website, you agree to the terms of this Privacy Policy. If you do not agree, please do not provide personal information on this site.
3. We may update this policy from time to time. Any changes will take effect once posted on this website.

B. Collection of Personal Information

We may collect the following types of information:

• Name, email address, and phone number when voluntarily provided via contact forms or email.
• Technical data about your visit (IP address, browser type, operating system, visit timestamps) collected for analytics via Google Analytics.
• Information provided when booking consultations or subscribing to updates.

Note: We do not collect or store payment or credit card details on this website.

C. Use of Personal Information

Your information may be used to:

• Respond to inquiries and messages.
• Schedule and manage consultations.
• Send reminders or informational updates (only if you subscribe).
• Improve website performance and user experience.
• Comply with legal requirements or respond to lawful requests.

We do not sell, share, or transfer your personal data to third parties without your consent, unless required by law.

D. Cookies and Analytics

This website uses cookies to enhance the browsing experience and to collect anonymous analytics data via Google Analytics. You may disable cookies in your browser settings, but doing so may affect some site features.

E. Data Storage and Protection

Appropriate technical and organizational safeguards are used to protect personal data from unauthorized access, loss, or misuse. Personal information is retained only as long as necessary to provide services or to meet legal obligations.

F. International Data Transfers

Although our servers are located in Canada, certain third-party services (for example, Google Analytics) may process data in the United States or other countries. We use trusted providers that follow international privacy standards.

G. Your Rights

You have the right to:

• Request access to your personal data held by us.
• Ask for correction or deletion of inaccurate information.
• Withdraw consent to data processing at any time (where applicable).

To exercise these rights, contact us at kovalova.counselling@gmail.com.

H. External Links

This website may contain links to third-party websites (for booking, payments, or resources). We are not responsible for the privacy practices of external sites. Please review their privacy policies directly.

I. Contact Information

If you have questions about this Privacy Policy or how we handle personal information, please contact: